Help and Support Channels

  • 1 hour ticket response time
  • A one hour Inquiry Resolution Guarantee

  • Our customer support Department is on duty 24/7 to handle all of your current assistance inquiries. Each ticket you post to us shall be replied to within no more than 1 hour. If your case demands assistance from an admin, we will forward the ticket to the technician in charge and will inform you that the case is being resolved.

  • Top quality support service
  • Professional Client Support Service

  • We will be on–line for you 24 hours a day to give you advices and tech support as well as to aid you with any problem that you could encounter as you are working with your virtual server. We can help you with all installed in advance applications, including your Operating System, server management panel (dependent upon the VPS type) and the Website Control Panel created 100% by our company.

  • Intuitive help center
  • An Intuitive Help Section

  • Each part of the Website Control Panel that is available gratis with your VPS includes an included article base. You will find a selection of extensive how to content articles and a number of step by step video training materials that present all the normal site managing tasks. You can view them by simply clicking the Help or Video buttons in the right part of each Control Panel section.