Technical Support Channels
A One–Hour Response Time Guarantee
Every help request you send to us will be dealt with within maximum 60 min. If your trouble ticket or e–mail requires further assistance from a system administrator, we will forward it and leave a note to inform you that your case is being examined. If you make use of our Optional Admin Services package, any of the server management tasks included there will be executed at a time of your choosing.
A Top–Class Support Service
If you need help while working with our Website Control Panel or with any of the applications that we have installed on the server for you, do contact our customer support staff at any time via the ticketing system. In addition, in case you require help managing your dedicated hosting server, you can order our Optional Admin Services package, that includes OS updates on a weekly basis, installation and problem troubleshooting services, server monitoring and rebooting procedures, backup storage space, etcetera.
A User–Friendly Help Section
Our Website Control Panel has been installed by default for every dedicated server. Among its characteristics is a rather useful integrated knowledge base that will walk you step by step on all the operations that you can perform. Most how–to articles in addition video versions that demonstrate all the actions that you can carry out in a highly illustrative manner. You will find all the educational articles and the video tutorials in the top right corner of each Website Control Panel section.