There are lots of cloud hosting companies on the market today, still most of them are resellers who have restricted resources, especially when it comes to support. A good way to distinguish them is the option to reach the company by phone. The type of support that you will receive via this channel of communication will vary depending on the service provider - a few of them offer expert phone support, others offer common and customer support only because some issues are more time-consuming and it's far easier to be resolved through a ticket, particularly when the issue needs to be escalated. Nonetheless, it's good to know that you could always get in touch with your hosting provider because there're numerous small issues that can be taken care of without difficulty and in a timely manner with a call, not mentioning that you'll be able to get more details for the services even before you become a client.

Phone Support in Cloud Hosting

Because we have live phone support 14 hours daily, you're able to get in touch with us and speak with our customer support agents to learn more about the cloud hosting that we provide and ensure that our servers meet the system requirements for your websites before purchasing anything. For your convenience, we have telephone numbers on 3 continents so you're able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. If you are already a customer, you can call us about general and billing issues, and about some technical issues. In case the situation is strictly technical or it requires more time to handle, you'll have to use our ticketing system, which will enable both you and our tech support crew to monitor the info given by either side.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we provide include real-time phone support for 14 hours a day. In case you are not sure which plan is suitable for your sites, you'd like to find out more about the plan's specs or you're looking for any other type of info on our solutions, you are able to call any of the local numbers that we have in the United States, the United Kingdom and Australia and our customer support agents will assist you. If you currently own an account, you will be able to contact us about general and sales matters, although we're usually able to assist with numerous technical issues as well. For strictly technical issues you'll have to use our built-in ticketing system where the communication between you and our tech support team will be in one place, which is the best option in case the trouble requires extra time to be resolved or it needs to be escalated to our system administrators.