If you’ve got a site, a problem may always crop up and it does not necessarily have to be associated with the hosting service. For example, something could go wrong when you update an Internet app or some critical data can be edited or erased accidentally. Irrespective of what the essence of the problem may be, you’ll have to touch base with the customer care team and request them to recover a backup or to assist you in resolving the problem that you are facing. How promptly they’ll do it will predetermine the interval of time that your websites will be inaccessible. For certain websites such as community sites or shopping portals, a lengthened inaccessibility too often equals lost users and money. That being said, it is essential to use the services of a company that provides not only a good client care service, but also a quick one.

One-Hour Response Guarantee in Cloud Hosting

Our cloud hosting come bundled with a 1-hour response guarantee, which implies that no matter what enquiry or obstacle you might have, we’ll always be there to assist you. In fact, it rarely takes more than 30 minutes to get a problem fixed or an inquiry answered, and this is valid for both technical and pre-sales matters. Our customer care staff reps will be at your disposal 24x7, even on weekends and public holidays, which goes to say that you will always receive immediate support. We realize precisely how costly time can be, so by the time we respond to your e-mail or ticket, we’ll have examined the matter and, if we haven’t sorted it out, we will provide you with more info about what you have to do on your end – when the circumstances demand this. With our support services, you can be sure that there will be someone to help you out right away, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our help desk team members are available all the time and they will respond to any trouble ticket that you open through the hosting Control Panel within one hour max. The ticket response time is guaranteed irrespective of whether you have a generic inquiry in regard to your semi-dedicated server or you encounter some challenge and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to help you out, as we are available 24 hours a day to deal with any general, billing or technical issue. In case you get in touch with us about anything that is within our capacity, we will sort it out before we reply, which suggests that you will not have to wait for hours or even days while the problem continues. If there is something that you need to do on your end, we will give you the necessary information – what workable solutions to try out, what steps to take, etc.