If you have bought a hosting plan and you’ve got certain inquiries in regard to a particular function/feature, or if you have bumped into some obstacle and you need help, you should be able to get in touch with the respective technical support team. All web hosting companies use a ticketing system regardless of whether they provide other ways of contacting them apart from it or not, due to the fact that the most effective way to deal with an issue most often is to open a ticket. This communication method renders the replies sent by both sides simple to follow and enables the support staff members to escalate the situation in the event that, for example, an admin has to interfere. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you’ll have to have at least 2 separate accounts to contact the client care staff and to actually administer the hosting space. Incessantly logging in and out of different accounts might often be a bore, not to mention the fact that it takes quite a long time for most web hosting companies to process the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

In stark contrast to what you may find with lots of other hosting providers, the support ticket system that we are using with our cloud hosting is an essential part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t have to memorize several log-in credentials, as you will be able to manage both your tickets and the web hosting account itself in one location. So, if you’ve got a query or stumble upon a predicament, you can get in touch with our client service staff members instantaneously. Our ticketing system features an intelligent search mechanism. This goes to say that even if you’ve posted multiple tickets over the years, you will be able to track down the one that you need without any difficulty. Moreover, you can check knowledge base recommendations for tackling commonly encountered predicaments.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we’re using is integrated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated servers, which suggests that you will not require another platform to contact our customer service staff – you can do this on the spot in the event that you face a challenge. Posting a new ticket takes several clicks of the mouse and tracking down an older one is equally simple. With our clever search option, you can swiftly find any ticket that you have already posted. You can submit a ticket at any given moment as our tech support team members are available 24 hours a day, 7 days a week and reply in less than an hour, even though it seldom takes this much to get assistance. With Hepsia, you will have everything in one single location and you can forget about needing to use two or more platforms to troubleshoot a simple problem.