The access to the customer and technical support that a cloud hosting company provides can tell you a lot about the services they provide too. If you can use only e-mail messages and / or tickets, you have most likely come across some reseller and not the hosting provider. When this is the case, you will probably have to wait for a few days so as to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to get hold of the true website hosting company for further assistance. When the provider provides you with various means of communication with short response time available at any moment, they're most likely the top provider, not just a reseller. Which means that you'll receive timely assistance and excellent support as they'll have direct access to the servers where your account is. Regardless of the trouble - technical or sales, it's generally much better to be able to communicate with your hosting company directly using your favourite way of communication.

24/7 Customer Support in Cloud Hosting

We supply 24/7 customer, billing and technical support for all our cloud hosting. Even if you are not our customer yet and you have some questions, we can help you in a timely manner and provide you with the necessary information, so as to give you a choice to make an informed decision when you buy a new website hosting account. We're available at any moment, including weekends and holidays, and we provide you with various ways of communication to contact us - live chat, phone, emails and support tickets. To make things easier for you, we have multiple telephone numbers worldwide, thus you can call the one that is closer to you. The maximum response time for your email messages and the tickets is one hour. The regular response time is no more than 15-20 min, so you can forget all about waiting for a few days to get support for any task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to try out our support services even before you aquire a semi-dedicated server account from us as we have telephone and online chat support for billing, pre-sales and basic questions. Our representatives will help you choose the best plan or provide you with information about our servers, in order to check if the system requirements for your websites are met. In case you're an active customer, you will also be able to get in touch with us through electronic mail or through our ticketing system, which is accessible via the Hepsia hosting Control Panel. We warrant that any time you employ these 2 methods of correspondence, you'll receive an answer within no more than one hour and that’s 24/7, which includes weekends and public holidays. If you have used the website hosting services of other service providers, even large ones, you will be able to compare the reply time since it often takes an entire day for them to handle a ticket.

24/7 Customer Support in VPS Servers

Using our VPS servers, you will not have to wait for more than 1 hour to receive support for any kind of issue that you may encounter with the server or the software which comes pre-installed with it. We warrant this short reply time for all of the support tickets which you open via your billing Control Panel or emails which you send to our tech support crew. In addition, we have local phone numbers in a couple of countries around the globe as well as a live chat service where we will assist you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 using the different methods of communication, so regardless what your question or issue is, there is always someone to assist you promptly. When you need assistance with third-party software, which you cannot set up or which gives you problems, you'll be able to take full advantage of the Managed Services upgrade package that we supply for all our VPS plans.

24/7 Customer Support in Dedicated Servers

If you get a dedicated server through our company, you will be able to get in touch with us at any time using several channels and the maximum time that you'll have to wait for an answer is up to 1 hour, which means that you can forget about waiting an entire day. Our customer and technical support service is online 24/7 no matter if it is a weekend or a holiday and we can help you with anything relevant to the applications which are pre-installed on the server. To contact us about a technical matter, you will be able to open a ticket through the Help section of your billing Control Panel or you can send us an email. In case you have any kind of common questions or you'd like to know more about our web hosting solutions before you order, you can also employ our live chat or you could call one of the local phone numbers that we have in several countries worldwide. In the event that you're looking for support for third-party software that you can't deploy or manage effectively, you can add the Managed Services upgrade to your current package and our sysadmins will assist you.